Kingston & Eastern Ontario · Plumbers
An AI receptionist that answers your calls and texts in your company's own voice, books into the software you already run, and covers nights, weekends, and mid-job — so the emergency that would have hit voicemail becomes your job, not the next plumber's.
"There's water coming through the kitchen ceiling — can someone come tonight?"
The moment you lose the job
You're elbow-deep in a century home off Sydenham Street — galvanized lines, no shut-off where it should be — and the phone buzzes in the truck. By the time you're out, it's a voicemail nobody left, because a homeowner with water on the floor doesn't leave messages. They call the next Kingston plumber on Google, and whoever answers gets the job, the emergency rate, and the review.
What it actually does
It answers your real phone line and texts — out loud and in writing, in your company's name. Not a chatbot box waiting for someone to type.
Picks up the line and replies to messages — 24/7, in your voice.
Burst pipe or dripping tap? You set the rules; it routes or books accordingly.
Jobber, ServiceTitan, Housecall Pro — the schedule you already run jobs on.
The hours when the profitable emergencies actually happen.
Address, what's leaking, how urgent — so you show up knowing the job.
Nothing goes live until you've heard it and signed off on the tone.
The question everyone asks
No "press one for service." You shape the greeting, the voice, and the tone — and nothing answers a real customer until you've heard it and approved it. When it hits something it shouldn't handle — pricing a job it can't see, a customer complaint — it doesn't guess. It takes a clear message with the details you'd want, or routes the call to you, so a homeowner never gets a wrong answer in your company's name. And because you work with the person who builds it, a tweak is a text away, not a ticket number.
You approve the voice before it ever goes liveWhat the data shows
These are industry figures, not our results — New Day Automation has no plumbing clients yet. Source: Invoca call-tracking platform data and its Buyer Experience research — "How much missed sales calls cost home services businesses." Invoca sells call-analytics software — named here so you can weigh it yourself.
Built here
Kingston's housing stock works your phones harder than most cities'. The limestone-era homes downtown and in Sydenham and Portsmouth still run on old clay drains, cast iron stacks, and galvanized supply lines — the stuff that fails at night. Add student rentals turning over around Queen's every spring, and rural wells and septic out toward Verona and Sydenham, and the calls never come in evenly. They come in waves.
How it works
We map where you're losing jobs and whether automation is even the right fix. If it isn't, you'll hear that straight.
It's set up around your services, your on-call rules, your hours and your job software — by the same person you talked to.
Nothing goes live until you've approved it. Flip it on and it starts catching the calls that slipped past.
No long contracts. You keep your current job software, and you stay in control of the voice. If it isn't quietly paying for itself in jobs you'd otherwise lose, it shouldn't be there.
Straight answers
Yes — that's the core of the setup. You define what counts as an emergency (burst pipe, sewage backup, no water) and what books into tomorrow's schedule. Real emergencies get routed straight to your on-call phone; everything else gets booked without waking you up.
No. It books into Jobber, ServiceTitan, Housecall Pro, or whatever you already run your jobs on. You don't move tools and your dispatch flow doesn't change.
No — it backs them up. It catches the calls that come in while they're on the other line, at lunch, or gone for the day. The judgment calls stay human; the ringing phone stops going to voicemail.
It doesn't guess — especially not on pricing a job it can't see. It takes a clear message with the details you'd want (address, what's leaking, how urgent) or routes the call to you, so a customer never gets a wrong answer in your company's name.
No — you shape the greeting, the voice, and the tone, and you approve it before it ever answers a real customer. If it doesn't sound like your company, it doesn't go live.
Pricing gets sorted on the free call, once we both know your setup — there's no point quoting blind. No long contracts. And if it's not the right fix for your company, you'll be told.
Especially you. When you're the only one on the tools, every ring is a choice between the job in front of you and the next one. This covers Amherstview, Napanee, Gananoque, Bath, Odessa, and the rural routes north toward Verona and Sydenham.
New day. New system.
The call is free, it's 15 minutes, and there's no pitch trap — if automation isn't right for your company, you'll hear it straight. And you'll be talking to the person who'd actually build it — based right here in the Kingston area, not a call centre three time zones away.